Kenson Martz
Customer Service · Operations · Content Creator
Profile
Dependable, customer-focused professional with experience across retail, food service, and community outreach. Known for a calm, approachable presence, quick adaptability, and a genuine desire to help people. Comfortable with POS systems, A/V equipment, and a range of customer-facing environments.
Experience
Team Member
Chick-Fil-A — Kerrville, TX
- Performed cashier duties using POS and computer systems in a high-volume environment
- Prepared beverages and desserts to order specifications with consistent accuracy
- Delivered orders to customers via curbside, maintaining speed and a positive attitude
- Maintained cleanliness of lobby, tables, windows, floors, and restrooms to brand standards
Grocery Bagger
HEB — Kerrville, TX
- Bagged groceries efficiently and assisted customers in locating items throughout the store
- Helped customers transfer groceries to their vehicles, providing attentive service
- Collected and returned shopping carts from the parking lot to maintain store flow
Retail Sales Associate
OfficeMax — Kerrville, TX
- Handled cashier duties using POS systems, processing transactions accurately
- Assembled office equipment according to manufacturer specifications
- Guided customers in selecting products that fit their needs
Volunteer Service
Community Outreach — Baja California, MX
Multi-year volunteer service across two separate periods. Contributed to community-facing initiatives and cross-cultural communication in an international setting.
Core Competencies
POS / Cash Register Systems
Customer Service Excellence
A/V Technical Support
Microsoft Word & PowerPoint
Android & iOS Proficiency
Team Collaboration
Curbside & Order Fulfillment
Cross-Cultural Communication
Education
High School Diploma
Olympia High School — Olympia, WA